Accessibility

Funko is founded on the idea that enthusiasm for characters, stories, and creative worlds should be something everyone can share, regardless of background or ability. The company believes that the joy of fandom is universal, and that no one should feel excluded from participating in the experiences that surround it. This belief influences not only how Funko develops its products, but also how it designs its digital platforms, communicates with customers, and welcomes people into spaces connected to its brand. Creating opportunities for all fans to engage comfortably and confidently remains a central priority.

A major focus of this commitment is the accessibility of Funko’s online environments. The company works continually to enhance the usability of its websites, including funko.com and loungefly.com, so that visitors can explore content, learn about collections, and complete purchases without unnecessary difficulty. These improvements are guided by established accessibility principles and by the Web Content Accessibility Guidelines version 2.1 at the AA conformance level. Following these standards helps ensure that websites support assistive technologies, provide clear structure and navigation, maintain readable and adaptable content, and offer interfaces that can be used in multiple ways.

Funko views accessibility as an ongoing process rather than a finished task. Technology changes, user expectations evolve, and new solutions become available, so regular evaluation and refinement are essential. The company routinely reviews its digital platforms to identify areas where usability can be improved and barriers can be reduced. While meaningful progress has already been made, Funko recognizes that continuous attention and effort are necessary to keep moving toward more inclusive digital experiences.

The company also understands that some visitors may still encounter challenges when using its websites. When this happens, open communication is encouraged. Customers who experience difficulty accessing any feature or content are welcome to contact the support team by email at loungesfly@outlook.com. Assistance can include providing information, helping complete a purchase, or offering alternative ways to accomplish a task. When appropriate and in line with applicable laws, support may also be provided through additional channels such as phone communication, ensuring that individuals can choose a method that best fits their needs.

Funko’s dedication to inclusion extends beyond the digital space. In physical locations that are open to the public, individuals with disabilities are welcome to be accompanied by service animals or support persons, and these companions are permitted in publicly accessible areas. This approach reflects respect for personal independence and acknowledges that people rely on different forms of assistance to participate fully and comfortably.

Education and awareness play an important role in supporting these efforts. Employees and representatives who interact with the public receive guidance on respectful and effective communication with individuals with disabilities, including those who use service animals or are accompanied by support persons. This helps create an environment that goes beyond basic compliance and instead feels genuinely considerate and welcoming.

Funko is also committed to transparency regarding its accessibility practices. Anyone who has questions about policies or needs clarification is encouraged to reach out through the company’s support channels. Clear explanations and additional information are provided whenever possible so that concerns can be addressed thoughtfully and openly.

Through continued attention to accessibility, inclusion, and improvement, Funko works to honor its belief that fandom belongs to everyone. By reducing barriers and listening to the needs of its community, the company strives to create experiences where all fans can connect with its brands and products in meaningful and enjoyable ways.