Replacement

We strive for every order to arrive safely and meet your expectations, delivering the quality and enjoyment you anticipated when making your purchase. Although we take great care in packing and shipping each item, we recognize that unexpected issues may occasionally occur. If you experience any problem with your order, we ask that you notify us as soon as possible, and no later than thirty days from the confirmed delivery date. Reporting concerns within this timeframe allows us to review the situation promptly and determine the most appropriate solution. At present, direct exchanges are not available, so all cases are reviewed for potential replacement or refund, depending on the specific circumstances.

When contacting us about a damaged or incorrect item, clear visual documentation is required. A well-lit photograph that clearly shows the issue helps our team understand what happened and speeds up the evaluation process. Providing accurate images from the start reduces back-and-forth communication and allows us to resolve requests more efficiently.

It is important to note that not all variations are considered defects. Minor cosmetic differences that naturally occur during production, such as small paint inconsistencies, slight alignment differences, or minor variations in sticker placement, are considered normal and do not qualify for replacement. These small details do not affect the authenticity or intended function of the product and fall within acceptable manufacturing standards.

Packaging is designed to protect items during transit, but it may occasionally show light wear such as small scuffs, creases, or surface marks. These minor packaging imperfections do not indicate that the product itself is damaged. For this reason, packaging wear alone is not considered grounds for replacement or refund.

Blind box items, mystery products, and chase variants are shipped at random. Because of this, it is not possible to request or guarantee a specific character, design, or version. If a replacement is approved for one of these items, the replacement will also be randomly selected, and we cannot promise that it will match the original variant received.

For apparel purchases, if the item arrives in the size that was originally ordered, we are unable to offer size-based replacements or exchanges. Customers are encouraged to review sizing charts and product details carefully before placing an order to ensure the best possible fit.

Orders that are returned due to incorrect address information, delivery refusal, or other customer-related issues may be subject to a restocking fee of up to twenty percent of the purchase price. If a delivery problem occurs, customers should contact the shipping carrier directly to arrange redelivery or address any routing concerns. Additional charges related to delivery changes or service upgrades are not covered by us.

In some situations, a replacement may not be possible if an item is out of stock or discontinued. When this happens, a refund may be offered instead. All decisions regarding replacements or refunds are made at our discretion, based on the details of each case and current inventory availability.

If you need assistance with an order, have questions about these guidelines, or wish to submit a request, please reach out to us at loungesfly@outlook.com. Our goal is to provide fair, transparent solutions and helpful support so that your overall experience remains positive, even when issues arise.