Return Policy

Our return policy is designed to provide customers with reassurance and flexibility when making a purchase. We recognize that a product may appear different in person than expected, even after careful consideration. For this reason, we offer a thirty-day return period that begins on the date the carrier confirms delivery. This timeframe allows customers to review their purchase at their own pace and decide whether it meets their expectations, preferences, or intended purpose. Having adequate time to evaluate an item helps create a more comfortable shopping experience and reinforces our commitment to customer satisfaction.

To be eligible for a return, items must remain in their original condition. Products should be unused, unwashed, and free from any signs of wear, damage, or alteration. All items must be sent back with every component originally included in the shipment, such as boxes, protective packaging, tags, labels, seals, manuals, accessories, and any inserts. Returning the complete package ensures the item can be properly inspected and processed. Customers must also provide valid proof of purchase, such as an order confirmation or receipt, so that the transaction can be accurately verified.

To initiate a return, customers should contact our support team at loungesfly@outlook.com. Once a request is received, our team will review the details to confirm that the item qualifies under the return policy. If approved, a prepaid return shipping label and step-by-step instructions will be issued. Customers should use only the provided label and follow the instructions carefully. Shipping the item by a different method or altering the label may result in delays, tracking complications, or the return not being received correctly, which could affect refund processing. Our support team is available to assist throughout the process and answer any questions that may arise.

We recommend inspecting orders as soon as they arrive. Promptly checking items makes it easier to identify issues such as transit damage, defects, or receiving the wrong product. Reporting concerns quickly allows us to determine the most appropriate solution, whether that is a refund, replacement, or other assistance. Delayed reports may make it harder to verify the original condition of the item and could extend resolution time.

Although most products can be returned, certain items may be excluded due to hygiene reasons, safety regulations, or special handling requirements. If there is any uncertainty about eligibility, customers are encouraged to contact us before sending an item back. For exchanges, the original item must be returned and approved first. After the return is completed, a new order can be placed for the preferred replacement, ensuring accurate inventory management and fair processing.

Customers within the European Union are entitled to a fourteen-day cooling-off period, during which they may cancel or return an order without providing a reason. This right exists alongside our standard return policy, and the same general conditions apply, including that items must be unused, undamaged, and returned with all original packaging and proof of purchase.

Once a returned item arrives at our facility, it will be inspected to confirm that all requirements have been met. Customers will be notified when the inspection is complete. Approved refunds are issued to the original payment method used at checkout. Processing typically takes up to ten business days, though the exact timing may vary depending on the payment provider. If a refund has not appeared within fifteen business days after approval, customers should contact us at loungesfly@outlook.com for assistance. Our goal is to provide a return process that is transparent, fair, and reliable, giving customers confidence whenever a return is necessary.