Shipping Policy

Delivery timeframes can vary because each order travels through a large and interconnected shipping network that is affected by many different conditions. After a package leaves our fulfillment center, it moves through several stages that may include ground or air transportation, regional transfer points, and carrier-operated sorting facilities before reaching its destination. The distance between our warehouse and the delivery address plays a role, but it is only one of many elements that influence transit time. Carrier capacity, local demand, seasonal surges, and overall shipment volume can all impact how quickly a package progresses. In addition, circumstances such as severe weather, natural events, customs procedures, or unexpected transportation interruptions may slow or pause movement along certain routes. Under typical circumstances, most orders arrive within an estimated range of ten to twenty business days. This estimate reflects standard carrier performance and applies only to business days, not including weekends or public holidays. While this timeframe offers helpful guidance, it should not be interpreted as a guaranteed delivery date.

Once an order has been placed and enters the processing stage, all shipping details become locked into the system. This means that the delivery address and routing information cannot be changed after preparation begins. Packages that have already been handed over to a carrier cannot be redirected or modified. For this reason, customers are encouraged to carefully review their shipping information before completing checkout. Even minor errors, such as missing apartment numbers or incorrect postal codes, can result in delays, misrouting, or returned packages.

After dispatch, the carrier assumes responsibility for handling and transporting the shipment. During transit, packages often pass through multiple distribution hubs, each with its own processing capacity, security checks, and operating conditions. Some facilities may experience higher volumes, staffing shortages, inspections, or weather-related slowdowns, which can affect overall delivery speed. In certain cases, a carrier may temporarily hold a package if additional address verification is needed or if delivery access is restricted.

On rare occasions, an item may become unavailable after an order has been submitted. If this occurs, the affected item will be removed from the order and a refund will be issued for that portion of the purchase. Customers will be notified as soon as possible so they are aware of the change.

All orders are shipped with free delivery, regardless of order value or destination. Depending on carrier policies or local regulations, a signature or recipient presence may be required at delivery. If a delivery attempt cannot be completed, the carrier may attempt redelivery on subsequent days. If repeated attempts are unsuccessful, the package may be returned to us. When this happens, the order is typically canceled and the payment is refunded to the original method used at checkout. Monitoring tracking updates and being available during the expected delivery window can help reduce the chance of missed deliveries.

Tracking details are provided for every order and can be accessed through our website. These updates allow customers to follow the progress of their shipment from processing through final delivery. It is normal for tracking activity to pause temporarily as packages move between regions or facilities.

Some situations may prevent an order from being processed or shipped at all. These may include inventory shortages, unsupported delivery locations, addresses that require a physical street location rather than a post office box, or payment authorization issues. Errors in billing or shipping information can also lead to delays or cancellations.

If an item arrives that does not match what was ordered, customers should contact us promptly to arrange a return and refund. Returns based on size preference are accepted, though a new order must be placed for the desired size. If a shipment appears to be delayed beyond the estimated timeframe, reviewing tracking information is recommended as a first step. For further assistance, customers may reach out to loungesfly@outlook.com, and our team will work to review the situation and provide appropriate support.